1. Introduction

These Terms and Conditions apply to all work carried out by G.W Artificial Grass LTD , an Artificial Grass company based in Manchester. By agreeing to work with us, you accept the terms set out in this document. These Terms apply to both residential and commercial customers unless otherwise stated. They are designed to ensure clarity, fairness, and a positive working relationship between the client and the contractor. If you have any questions or would like to discuss specific clauses, please get in touch before work begins.

2. Services Offered

We provide supply and fit every aspect of Artificial Grass Installation including all groundworks A full description of the services we offer can be found on our website: https://gwartificialgrass.com/ All services are provided with reasonable skill and care, in line with industry standards. We reserve the right to update or modify our service offerings at any time, but will always honour any agreed works as set out in your quotation.

3. Quotations & Pricing

All quotes are provided free of charge and are valid for 30 days from the date of issue, unless otherwise agreed. Quotes are based on the information you provide at the time and may be subject to revision if the scope of work changes. Any additional work required will be discussed and agreed before being carried out. Pricing includes labour, materials,Any unforeseen issues discovered during the course of work that may affect the cost will be discussed with you immediately.

4. Payments & Deposits

No deposits payment on completion of the works. Final payment is due upon completion of the agreed work unless otherwise stated in writing. Payment can be made via bank transfer, credit card, finance . Late payments may result in additional charges, including interest as allowed under the Late Payment of Commercial Debts Act. We reserve the right to pause or cancel works in cases of non-payment.

5. Customer Responsibilities

You agree to provide clear access to the work area, as well as water, power, and any other essentials needed to carry out the work. You must notify us of any known hazards or risks that may affect the work. Any delays caused by lack of access or customer-related issues may result in additional costs. If you have pets, valuables, or delicate furnishings, it is your responsibility to make sure they are protected or moved out of the work area.

6. Cancellations & Delays

If you wish to cancel or postpone a scheduled job, please give at least 1 week notice. Cancellations made with insufficient notice may result in a cancellation fee to cover lost time or materials. In the unlikely event that we must reschedule your project due to unforeseen circumstances, we will provide as much notice as possible and work with you to find a new suitable date. We are not liable for delays caused by factors beyond our control, such as adverse weather, material shortages, or third-party delays.

7. Guarantees & Workmanship

We stand by the quality of our work. All labour comes with a 3 years on any groundworks and 10 years on the artificial grass workmanship guarantee, covering defects due to poor workmanship. Materials are covered by the manufacturer’s warranty where applicable. If you notice any issues after completion, please contact us immediately so we can investigate and resolve them. Guarantees do not cover damage caused by misuse, neglect, third-party interference, or wear and tear. We aim to resolve snagging issues quickly and efficiently.

8. Liability & Limitations

We are insured for public liability up to  1 million. While we take care to protect your property, we are not liable for minor cosmetic damage or for any pre-existing faults or issues. We are not responsible for delays caused by factors beyond our control. You are responsible for ensuring any necessary permissions, licences, or consents (such as planning permission or landlord approval) are in place prior to work starting, unless we have agreed to obtain them for you in writing.

9. Privacy & Data

We collect and use your personal data only as required to deliver our services. This may include your name, address, phone number, email, and project-related information. Your information will not be shared with third parties without your permission, except where legally required. We take all reasonable steps to protect your data in line with current UK GDPR legislation. For full details, see our Privacy Policy at

https://gwartificialgrass.com/

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be handled in the courts of Greater Manchester. These terms do not affect your statutory rights as a consumer. Should any part of these terms be found unenforceable, the remainder shall remain valid and enforceable.

11. Contact Details

Address: G.W Artificial Grass 40 moston lane east M40 3qg

Phone: 07470518052

Email: [email protected]

Website: https://gwartificialgrass.com